Thank you for choosing Full Fridge Service for your grocery needs. We are committed to providing you with high-quality products and a reliable delivery service. However, if you experience any issues with your order, please refer to the following policy regarding exchanges and returns

 

1. General Conditions for Exchanges and Returns

• We only accept exchanges and returns for defective, spoiled, or expired products.
• All requests must be made within 48 hours of delivery to ensure timely resolution.
• Products that are damaged due to improper storage or handling by the customer are not eligible for returns or exchanges.

 

2. Requesting an Exchange or Return

To initiate an exchange or return, please follow these steps:

1. Contact us via email at info@staging.fullfridgeservice.com with your order number and a description of the issue.
2. Include clear photos of the product showing the defect or issue.
3. Our customer service team will assess your request and respond within 24-48 hours.

 

3. Exchange Process

• If your request is approved, we will arrange a replacement delivery at no additional cost.
• Replacements are subject to product availability. If the product is out of stock, we will offer a similar product or a refund.

 

4. Refunds

• Refunds are provided in cases where a replacement delivery is not possible or when the issue cannot be resolved.
• Refunds will be processed via the original payment method within 5-7 business days after approval.
• You will receive an email confirmation once your refund has been processed.

 

5. Non-Eligible Returns

We regret that the following situations do not qualify for returns or exchanges:

• Orders that were canceled or modified less than 48 hours before the delivery date.
• Perishable products without valid proof of spoilage or damage.
• Customer dissatisfaction based solely on product preference.

 

6. Legal Terms

This policy is governed by Spanish law. Full Fridge Service is not liable for delays or issues caused by force majeure events (such as natural disasters or strikes). For further details, refer to our Terms and Conditions and Privacy Policy on our website.

 

If you have any questions or require further assistance, please don’t hesitate to contact our customer service team at info@staging.fullfridgeservice.com.

Thank you for your trust in Full Fridge Service!