Article 1 – Definitions

• Cooling-off Period: The period within which the customer can modify or cancel their order.
• Customer: A natural person booking grocery delivery services provided by Full Fridge Service.
• Force Majeure: Unforeseeable circumstances that prevent Full Fridge Service from fulfilling its obligations.
• Delivery Slots: Predefined time slots of two hours for grocery delivery, selectable during the booking process.
• Defective Products: Items that are damaged, spoiled, or past their expiration date.

Article 2 – Identity of Full Fridge Service

Full Fridge Service
Email: info@staging.fullfridgeservice.com
VAT Number: ESB13799424

Article 3 – Applicability

These terms and conditions apply to all services offered by Full Fridge Service, including grocery delivery via supermarket chains or in-house delivery services within Andalusia.

Article 4 – The Offer

1. Full Fridge Service facilitates grocery delivery for tourists via partner supermarkets or its own delivery service. Availability depends on the selected region and store schedules.
2. Delivery slots are two-hour windows, with up to five slots available per day.
3. Customers must book delivery at least 2 days in advance and can modify or cancel orders up to 2 days before delivery.

Article 5 – Payment

1. Payments are processed via Mollie, with options such as iDeal, Bancontact, SoFort, and others for customers in the Netherlands, Germany, Spain, and the UK.
2. Full payment is required at the time of order confirmation. No delivery will occur without successful payment.

Article 6 – Cancellation and Modification

1. Orders can be canceled or modified up to 2 days prior to the selected delivery slot without any fees.
2. Requests made within 48 hours of the delivery slot cannot be accommodated.

Article 7 – Returns and Refunds

1. Returns are only accepted for defective or expired products.
2. In case of complaints, customers must email info@staging.fullfridgeservice.com, including relevant order details and photographs of defective items.
3. Wherever possible, Full Fridge Service will arrange a replacement delivery. Refunds will be issued only when replacement is not feasible.

Article 8 – Force Majeure

Full Fridge Service is not liable for delays or failures caused by force majeure, such as natural disasters, strikes, or other unforeseen events.

Article 9 – Privacy Policy

Customer data is handled in compliance with the privacy policy available in the footer menu of our website.

Article 10 – Complaints

Complaints can be submitted via email to info@staging.fullfridgeservice.com. Full Fridge Service will respond within 14 days.

Article 11 – Governing Law

These terms and conditions are governed exclusively by Spanish law.